Every flight.
Every detail.
Considered support for your aircraft, crew and passengers.
Plan flight supportPrepared with care.
Connected throughout.
From the first itinerary to the final departure, Primera brings the practical arrangements around a flight together. We work with your team and the relevant local providers to coordinate the support you need, with clear communication and an understanding of the people and priorities behind each journey.
A considered plan for every flight.
A successful journey begins well before the aircraft is ready to depart. Primera works with your flight team to bring the itinerary, airport requirements and supporting arrangements into one clear plan. Whether you are organising a direct journey, a multi-stop business trip or a delegation movement, we start with the purpose of the flight and the priorities of everyone travelling.
Share your proposed route, dates, aircraft details and preferred schedule. We coordinate the requested services, follow up on outstanding arrangements and keep the relevant parties informed as the plan develops. When your itinerary changes, there is one point of contact to help bring the details back together.
- Itinerary coordination
- Airport service arrangements
- Updates across your journey
The right preparations, ahead of departure.
International journeys can involve different permissions, lead times and documentation at each stage. Primera coordinates landing and overflight permit requests with your operator and the relevant service providers, helping to organise the information needed for the proposed route.
We begin by understanding the aircraft, operator, schedule and nature of the flight, then identify the requests and supporting documents to be addressed. Government and delegation movements may call for additional protocol coordination. Your team receives updates on progress and any outstanding requirements, with issued permissions and operating conditions checked by the responsible flight team before departure.
- Landing permit coordination
- Overflight requests
- Documentation follow-up
A smooth transition, on the ground.
The experience on the ground should feel as considered as the flight itself. Primera coordinates the handling services needed for your arrival, turnaround and departure, working with the appropriate local providers around your aircraft and passenger requirements.
From aircraft parking and baggage assistance to passenger reception and onward transfers, the details are arranged as part of the wider itinerary. We take account of the number of travellers, luggage, timing and any special assistance needs. For a quick turnaround or a more complex stay, your coordinator helps align the ground arrangements with the flight team's operating plan.
- Handling and parking coordination
- Passenger and baggage assistance
- Arrival and departure arrangements
Fuel arrangements that fit your mission.
Fuel planning forms part of the practical preparation for every journey. Primera coordinates uplift requests with suitable local suppliers, bringing together the airport, aircraft, required fuel specification and proposed uplift so that your team can review a clear quotation.
We help confirm availability, service timing and commercial arrangements for the requested location. Where a journey includes several stops, fuel requests can be coordinated alongside the rest of the itinerary. The operating crew remains responsible for the final fuel requirements and aircraft acceptance, while Primera keeps the supporting arrangements organised around the planned departure.
- Location-specific quotations
- Supplier and timing coordination
- Multi-stop uplift arrangements
Good taste, ready for departure.
Primera’s aviation catering service is available to aircraft operators, charter providers and flight teams, including flights outside our own fleet. From passenger meals and refreshments to practical crew catering, we arrange a menu around the journey, the people on board and the aircraft’s service facilities.
Share your departure airport, flight schedule, meal quantities and preferred delivery time. We coordinate menu requests, dietary requirements and allergies with the catering provider, together with suitable packaging and onboard serving arrangements. Delivery is planned with your handling agent or flight team and confirmed for the requested airport. Whether you need an early breakfast, a full dining service or catering for a turnaround, there is one point of contact for the details.
- Catering for other operators’ flights
- Passenger meals, crew meals and refreshments
- Menu, packaging and aircraft delivery coordination
Looking after the people behind the flight.
Well-planned crew arrangements make a demanding schedule easier to manage. Primera coordinates accommodation, airport transfers, catering and local assistance around the operating timetable, helping crews move between the aircraft and their accommodation with fewer loose ends.
Tell us your arrival and departure times, number of crew and accommodation preferences. We can bring the requested services into a single brief and keep the arrangements aligned when the schedule moves. Quiet rooms, practical transfer timings and clear collection instructions are small details that help the crew prepare for the next stage of the journey.
- Crew accommodation
- Airport and hotel transfers
- Catering and local assistance
Complex movements. Personal coordination.
Presidential, government and executive delegations often bring several layers of coordination together. Primera provides a central point of contact for the requested aviation, reception and hospitality arrangements, working with the authorised representatives and relevant local teams.
We begin with the movement schedule and passenger requirements, then bring together airport assistance, transport, accommodation and onboard preferences. Clear instructions and discreet communication help the different service providers work from the same brief. Protocol and security arrangements are coordinated with the responsible authorities and client-appointed teams, with each element confirmed as the programme takes shape.
- Movement and reception planning
- Ground transport coordination
- Hospitality and protocol liaison
Tell us about your next flight.
Share your itinerary, aircraft and support requirements with the Primera team.
Request aviation support